Dkgam Terms & Conditions – Complete Platform Usage Guide

1 General Terms & Conditions

Dkgam (dkgam.vu) is an internationally licensed online gaming and Sports Betting platform, operated by dkgam Limited in compliance with international gaming regulations.

These Terms & Conditions apply to dkgam's website, mobile app, and all related services. By accessing any page, registering, or using any service, you agree to be bound by these terms.

• Dkgam reserves the right to amend these terms and conditions at any time.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• It is the user's own responsibility to read and understand these terms.
• If you have any questions, feel free to ask our live chat support in Bengali.

2 Account & Registration

Registering on dkgam requires accurate and complete information. Creating an account with false details or registering under someone else's identity is strictly prohibited.

• One account: Each person may register only one account. If multiple accounts are found under the same individual, all accounts will be closed and the balance may be forfeited.
• KYC Verification: Identity verification (KYC) is mandatory before making a withdrawal. A photo of your national ID or passport along with proof of address must be submitted.
• Account Security: Keep your password confidential. Do not allow anyone else to access your account.
• Contact information: Keep your mobile number and email address up to date, as important notifications are sent through these channels.

3 Age Verification & Eligibility

On dkgam, only 18 years of age or older Adults are eligible to open an account and play. Use of the platform by minors is strictly prohibited.

• An age declaration is required at the time of registration.
• Dkgam may request proof of age at any time.
• If a user registers while underage, dkgam reserves the right to close the account and withhold any deposited funds.
• It is also the user's responsibility to ensure that minors in their household cannot access the platform.

4 Payments & Deposits

Deposits on dkgam can be made via mobile banking, e-wallets, bank transfer, and cryptocurrency. Minimum deposit amounts may vary depending on the payment method.

• Only use payment methods registered in your own name.
• Funds sent from third-party accounts are not accepted and will be returned.
• Deposits are usually credited instantly, though bank transfers may take up to 30 minutes.
• If a payment does not come through for any reason, save the transaction reference number and contact support.
• Dkgam reserves the right to investigate suspicious payments and place holds on funds where necessary.

5 Withdrawal Policy

A completed KYC verification is required before withdrawing funds from dkgam. Withdrawals can only be processed using the same method used for the original deposit.

• Processing time: Within 24 hours for mobile banking and e-wallets; 2–3 business days for bank transfers.
• Minimum withdrawal: Varies by method. See the deposit page for details.
• Verification required: Additional verification may be required for your first withdrawal.
• Active bonus: Withdrawals will be restricted until the wagering requirements for the bonus are met.
• Dkgam is vigilant against money laundering — unusual withdrawal requests will be subject to investigation.

6 Bonuses & Promotions

Dkgam regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before claiming.

• Wagering Requirements: Most bonuses require a specified number of wagers before withdrawal.
• Validity: Every bonus has a set expiry period. Any unused bonus will be cancelled once it expires.
• A bonus once: Each bonus offer can be claimed once per account.
• Usage limits: Not all games may be eligible for bonus play. Eligible games will be specified in the bonus terms.
• Dkgam may cancel any bonus that has been claimed or used in a suspicious manner.

7 Betting Rules

All bets placed on dkgam are considered final. Bets placed in error or reconsidered after placement cannot generally be cancelled.

• Odds Change: The odds displayed at the time of bet confirmation will apply.
• Event Cancellation: If an event is cancelled, the stake for that bet is generally refunded.
• Erroneous Odds: dkgam reserves the right to void any bet where incorrect odds were displayed due to a genuine system error.
• Match fixing: If match-fixing is found to have occurred in any event, all related bets will be voided.
• Maximum bet limits may vary depending on the event and sport.

8 Prohibited Activities

The following activities are strictly prohibited on dkgam. Engaging in any of them may result in permanent account closure and forfeiture of your balance.

• Opening multiple accounts or using another person's account.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Bonus abuse — through multiple accounts or arranged bets.
• Depositing funds from illegal sources (money laundering).
• Threatening, harassing, or defrauding another user.
• Unauthorized access or hacking attempts on dkgam systems.
• Placing bets using bots, scripts, or automated software.

9 Responsible Gaming

Dkgam is committed to responsible gaming and to ensuring a safe experience for all users.

• Each account can have daily, weekly, and monthly deposit limits set.
• You can temporarily pause your account at any time if needed.
• If you are experiencing gambling-related problems, seeking professional help is strongly advised.
• Dkgam's support team is always on hand to assist with responsible gaming matters.

To learn more Responsible Gaming View page.

10 Privacy & Data Protection

Dkgam takes the protection of your personal data seriously. How we collect, store, and use your information is set out in detail in our Privacy Policy.

• Your personal data is never sold to third parties.
• Information may be shared with authorities when required by legal obligation or for investigative purposes.
• All transactions and personal data are secured with 256-bit SSL encryption.

To learn more Privacy Policy Read.

11 Account Closure & Suspension

You can close your account at any time by contacting support. Your remaining balance will be returned after KYC verification.

Dkgam may also close or suspend an account for the following reasons:

• Violating the terms and conditions or engaging in prohibited activities.
• Registering with false information.
• Long-term inactive accounts (no activity for more than 12 months).
• Legal requirements or directives from regulatory authorities.

12 Terms Updates & Dispute Resolution

Dkgam may update these terms at any time. For significant changes, you will be notified via your registered email or SMS. The date of the latest update is always shown at the top of this page.

If a dispute arises with dkgam, please contact support first. If it cannot be resolved through support, a complaint may be submitted to dkgam's licensing authority.

• These terms and conditions are governed by international gaming law.
• In the event of a dispute, the English version of these terms shall be considered final.
• If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.