Dkgam FAQ — Everything You Need to Know, All in One Place

No. Each mobile number or email address can only be used to register one account on dkgam. If multiple accounts are detected, all accounts and balances may be forfeited.

On the login page, click the "Forgot password?" link. An OTP will be sent to your registered mobile number or email. Use that code to set a new password. If your mobile number has changed, contact support.

KYC (Know Your Customer) is an identity verification process that requires you to submit a photo of your national ID or passport. Without completing it, large withdrawals are not permitted. Verification is typically approved within 24 hours.

To close your account, you can activate self-exclusion from the Responsible Gaming section, or contact the support team directly. Make sure to withdraw any remaining balance before closing.

Yes. Once you've registered and verified your mobile number via OTP, you can make a deposit and start betting right away. However, KYC verification is required for larger withdrawals.

You can update your email, address, and contact details from Account Settings. To change your name or date of birth, you will need to submit a request to support along with KYC documents.

Yes. You can register directly through the dkgam Android or iOS app. The process is the same as on the website, and you'll receive the same bonus benefits.

dkgam supports deposits via mobile banking, e-wallets, bank transfer, and cryptocurrency. Visit the payment page to see all available methods.

Deposits via mobile banking or e-wallets typically appear in your account within 1–5 minutes. Bank transfers may take a little longer.

The minimum deposit amount may vary by payment method. Check the deposit page or contact support for the latest information.

dkgam does not charge any fees for deposits. However, your payment provider may apply a transfer fee depending on their own policies.

Wait 15–30 minutes first — network delays can slow down processing. If your balance still hasn't updated, contact support with your transaction reference number.

Yes. dkgam supports deposits in Bitcoin, USDT, and several other cryptocurrencies. Crypto deposits are generally processed quickly and require no bank intermediary.

Withdrawals are typically processed within 1–24 hours. Having your KYC verification completed speeds up the process. Weekends and bank holidays may add a slight delay.

Withdrawal minimums and maximums vary depending on the payment method and your account verification level. Visit the Cashier page or contact support for details.

Common reasons for rejection: incomplete KYC, unmet bonus wagering requirements, or incorrect account details. Contact support to find out why your withdrawal was rejected.

Yes, but you must meet the specific wagering (rollover) requirements for each bonus. The terms are listed on the bonus page. Once the requirements are met, you can withdraw your bonus winnings as normal.

dkgam generally does not charge any processing fees for withdrawals. However, your bank or payment provider may apply a receiving fee. Check the Cashier page for fee details on specific methods.

dkgam offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, volleyball, and hockey. Both live and pre-match betting are available.

In live betting, odds change in real time as the match progresses and you can place bets instantly. Use the live scorecard and stats to guide your decisions. In-play bets are typically confirmed within seconds.

Confirmed bets generally cannot be cancelled. However, some bets offer a "Cash Out" option, which lets you settle your bet at a set amount while the match is still in progress.

At dkgam Live Casino, you can enjoy roulette, baccarat, blackjack, poker, and more with real dealers. Hundreds of slots and virtual sports are also available.

Odds represent the multiplier applied to your potential winnings. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (including your original BDT 100). dkgam supports both decimal and fractional formats.

If a match is fully cancelled or abandoned, your stake is generally refunded. In many cases, if 45+ overs are played instead of the full 50, the result is considered valid. See the Betting Terms for full details.

Minimum bet amounts vary by market and game. In Sports Betting, the minimum bet is generally very low. Check the relevant game or betting market page for exact figures.

Your welcome bonus is automatically credited to your account when you make your first deposit after registering. Some bonuses may require a specific code. Check the Promotions page for details.

Wagering or rollover refers to how many times you must play through a bonus amount before you can withdraw. For example, a 5x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 500 in bets. Once the requirement is met, any winnings from the bonus can be withdrawn.

Yes. Active dkgam members receive weekly reload bonuses, cashback, free spins, and various event bonuses. Check the Promotions page regularly.

Any unused bonus is automatically cancelled once it expires. When you receive a bonus, read the expiry date and terms carefully, and make sure to use it in time.

Yes. Through dkgam's referral program, both you and the person you refer can receive a bonus. Check the Promotions page for referral bonus terms.

dkgam uses 256-bit SSL encryption to keep all data secure. Your personal information is never shared with third parties. See our Privacy Policy for full details.

Go to Account Settings → Security and enable Two-Factor Authentication. Each login will require a code verified via SMS or an authenticator app. This is the most effective way to protect your account.

Change your password immediately and log out of all active sessions. Contact Live Chat support right away. If needed, dkgam can temporarily lock your account.

A National ID (NID), passport, or driving licence is accepted. Upload a clear photo showing all details on the document. A utility bill or bank statement may also be required for address verification.

No. dkgam staff will never ask for your password via SMS, email, or phone. If anyone requests your password or OTP, it's a scam — report it to support immediately.

Go to Account Settings → Responsible Gaming to set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one may take up to 72 hours.

Self-exclusion lets you voluntarily close your account for a set period — anywhere from 6 months to 5 years. Apply through the support chat. During this time, you will not be able to open a new account.

Reach out to dkgam's responsible gaming support team — they will assist you with complete confidentiality. Visit our Responsible Gaming page for a detailed guide.

A cooling-off period is a temporary break lasting from 24 hours to 30 days. During this time, you will not be able to make deposits or place bets. Any active bonuses will have their expiry automatically extended. Once the period begins, it cannot be cancelled before it ends.